top of page

Privacy Policy

Privacy Policy & Legal Disclaimer

1. Introduction

Energetic Travel Ltd. (“we”, “our”, “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you visit our website or use our services (short-term rental accommodation bookings). It also sets out your rights under UK and EU data protection laws, including the UK GDPR and Data Protection Act 2018.

By accessing our website or using our services, you agree to the practices outlined in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information:

  • Personal Information: name, email address, phone number, billing address, payment details, government-issued ID (for verification).

  • Booking Information: stay dates, property details, guest preferences, number of guests.

  • Technical Information: IP address, browser type, device information, cookies, and usage data.

  • Communications: messages, enquiries, or reviews submitted via our website, email, or booking platforms (e.g., Airbnb, Booking.com).

3. How We Collect Information

We collect data in the following ways:

  • Directly from you when you make a booking, send an enquiry, or submit forms.

  • Indirectly through third-party booking platforms, payment processors, or business partners.

  • Automatically via cookies and similar technologies when you browse our website.

4. Why We Collect Information

We collect and process data to:

  • Confirm and manage bookings.

  • Verify guest identity for security purposes.

  • Provide customer support and respond to enquiries.

  • Process payments and issue invoices.

  • Improve our website and services.

  • Comply with legal obligations (e.g., tax and regulatory requirements).

5. Sharing of Information

We will never sell your data. We may share your information only when necessary with:

  • Service Providers: payment processors, IT support, website hosting, cleaning and maintenance teams.

  • Legal/Regulatory Authorities: where required by law or to protect our legal rights.

  • Booking Platforms: where you booked your stay, in accordance with their policies.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfil the purpose for which it was collected.

  • Comply with legal and tax obligations.

  • Resolve disputes and enforce agreements.

Data no longer required will be securely deleted or anonymised.

7. Your Rights (UK & EU Residents)

Under the UK GDPR, you have the following rights:

  • Access: Request a copy of the data we hold about you.

  • Correction: Ask us to correct inaccurate or incomplete information.

  • Erasure: Request deletion of your personal data (subject to legal obligations).

  • Restriction: Limit how we process your data.

  • Data Portability: Receive your data in a portable format.

  • Objection: Object to certain types of processing (e.g., marketing).

You can exercise these rights by contacting us at: privacy@energetic-travel.com

8. Cookies Policy

Our website uses cookies to improve functionality, analyse traffic, and enhance your browsing experience. You can control cookie preferences via your browser settings.

9. Children’s Privacy

Our services are not directed at individuals under 18. We do not knowingly collect personal data from minors. If we discover that a minor has provided information, we will delete it promptly.

10. Data Security

We use technical and organisational safeguards (encryption, access controls, secure hosting) to protect your personal data. However, no online transmission can be guaranteed 100% secure.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of third-party websites.

12. Legal Disclaimer

  • All content on energetic-travel.com is provided for informational purposes only and may be updated without notice.

  • While we strive for accuracy, we make no warranties regarding completeness, reliability, or suitability of the information provided.

  • We are not liable for any loss, damages, or inconvenience arising from use of the website or reliance on its content.

  • Accommodation bookings are subject to our Terms & Conditions, available upon request.

13. Changes to this Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

bottom of page